contact center officer

If you join us in the role of Contact Center Officer this is what you can expect from us:

• Attractive salary and an overall competitive package 

• Medical Plan (Life & Health Insurance) 

• Annual Check Up 

• Direct Medical Assistance

• Ticket Restaurant Vouchers 

• Hybrid working model

• Equipment needed for the role

• Company Blood Bank

• Unlimited eLearning opportunities through Nexi PayTech University

About your future role 

Before you start working in our

Merchant Helpdesk department

, you will go through well-structured on the job training that will prepare you for your new role. This role provides you with the opportunity to work in a hybrid model, combining work from home and from the office. Your local team will be based in Greece.

Your key responsibilities in this role will be:

• Provision of first or second level technical support for POS systems via phone, email, or ticketing system.

• Diagnosis and resolution of technical issues in collaboration with other teams.

• Logging and tracking support requests in a CRM or Helpdesk system.

• Providing guidance and training to customers on basic POS operations.

• Remote installation and configuration of POS equipment, when required..

• Compliance with procedures and SLAs.

• Adaptability based on the performance standards defined by the service.

What makes you the best person for this job? 

Now when you read about the role, are you curious to discover more? If your answer is yes, check what qualifications make you the right candidate to apply. But keep in mind one thing - on top of your skillset, knowledge and experience, it's your potential that makes a difference for you to achieve your goals in everyday work.

Qualifications needed to be successful in this role:

• High School Diploma or IEK (Higher/Higher Education degree desirable)

• Very good knowledge of the English language

• Ability to work on rolling shifts 

• Previous experience in help desk or technical support, ideally in a POS environment.

• Good knowledge of Windows operating systems and networking.

• Strong communication and problem-solving skills under pressure.

• Excellent communication and interpersonal skills, combined with strong problem-solving abilities.

• Strong soft skills and a proactive approach to resolving complex issues.