client service manager

As a Client Service Manager, you’ll join a collaborative and forward-thinking team based in Krioneri. 

About Your Future Role
In this position, you will:

• Managing the entire lifecycle of Change Requests under his/her responsibility

• Managing relations with the customer for problems concerning the service trend

• Providing support in addressing the maintenance needs for the company’s services or the customer, managing relations/communication with the customer

• Managing relations with the customer for evolutionary and corrective maintenance activities

• Management of customer relations in the event of an incident escalation

• Managing complaints received from customers

• Managing reimbursements and penalties

• Managing responses to customer requests

• Verifying the progress status of open problem tickets to provide feedback to the customer, where necessary

• Managing technical committee meetings with customers to analyze the trend of service levels and discuss the progress status of requests

• Providing support to the audit process initiated by customers, in collaboration with the departments involved

• Providing support to the Account Management office in preparing offers

• Providing support in defining the methods of managing customers in terms of technical committees, work progress meetings, acceptance tests, etc.

What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications: 

• 3+ years of experience in a similar role

• Experience in the banking or payment sector would be considered as an advantage

• Project Management experience especially in managing software related projects. A relevant certification would be considered as a plus.

• Good understanding of IT systems

• Bachelor’s degree holder or equivalent

• Computer literacy (MS Office)

• Excellent command of the English language

• Excellent communication and organizational maneuvering skillset.

• Strong collaborative skills with customers, vendors and internally.

Good to Have Skills: 

• Strong interpersonal, written and verbal communication, presentation and organizational skills

• Strong customer orientation

• Problem-solving attitude, with strong adaptability skills.

• Ability to multitask and fast shift priorities if needed.

• Ability to work under minimum supervision upon assigned tasks

• Be able to work independently with minimal supervision using contractual agreements and company policies and procedures as guidelines

• Must be able to determine root cause and resolution of issues in a timely manner

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions 

• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work

• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment 

• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

• Life and Medical benefits including Life & Health Insurance, Annual Check Up & Direct Medical Assistance programme

• Ticket Restaurant Vouchers 

• Hybrid working model

• Company Blood Bank

Discover Life at Nexi
We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive. 

Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!

After you submit your application, it will be evaluated by Nexi Greece's Human Resources Department and, if your academic and professional profile meets the requirements of the position in question, we will contact you to schedule a personal interview.

Your Personal Data will be processed by Nexi Greece in its capacity as Data Controller, according to the information you will find available in the below link;

https://www.nexigreece.gr/content/dam/nexigreece/download/privacy/EN-nexi-greece-processing-services-candidates-privacy-notice.pdf