cvm specialist

Before you start working in our Pricing and CVM Department, you will go through well-structured on the job training that will prepare you for your new role. This role is pivotal in driving customer engagement, retention, and lifetime value through targeted campaigns, segmentation strategies, and deep customer insights. 

This role provides you with the opportunity to work in a hybrid model, combining work from home and from the office. Your local team will be based in Greece.

Your key responsibilities in this role will be:

• Design and execute customer lifecycle campaigns to drive activation, usage, retention, and cross-sell across payment products.

• Develop and maintain customer segmentation models to personalize communications and offers.

• Analyzing the efficiency of commercial campaigns and developing data models to extract insights on customer base metrics

• Analyze customer behavior and transaction data to identify growth opportunities and reduce churn

• Ad hoc analysis on the customer base for the development of targeted commercial campaigns

• Design and requirements definition for the development of ad hoc data models aimed at creating KPIs for managing the targeting of commercial initiatives

• Creation of up selling, cross selling, retention campaigns and campaign management (including analyzing and reporting of campaign results)

• Governance of campaign management tool (setup, functional requirements definition customization, etc.)

What makes you the best person for this job? 

Now when you read about the role, are you curious to discover more? If your answer is yes, check what qualifications make you the right candidate to apply. But keep in mind one thing - on top of your skillset, knowledge and experience, it's your potential that makes a difference for you to achieve your goals in everyday work.

Qualifications needed to be successful in this role:

• Bachelor’s degree in Marketing, Business, Economics, Data Science, or related field.

• 3+ years of experience in CVM, CRM, or customer analytics, preferably in the payments, fintech, or banking sector.

• Passion for customer-centric strategies and data-driven decision-making.

• Excellent command of Greek & English language. Italian language knowledge would be considered as a plus

• Knowledge/working experience of campaign management tools (SAS Customer Intelligence, Salesforce, Hubspot)

• Strong analytical skills, proficient with MS Office (Excel, Word and PowerPoint), SQL would be considered as a plus

• Proficient with MS Office (Excel, Word and PowerPoint)

• Excellent communication and stakeholder management skills.

Additional skills and experience that would make you stand out:

• Result oriented, problem solver able to work under pressure and deliver within set deadlines.

• Strong goal-orientation, critical thinking, able to prioritize and work on multiple projects.

• Strong organizational and analytical skills with attention to details 

• Excellent communication skills, ability to coordinate various stakeholders and work in teams

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions 

• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work

• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment 

• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

• Work Your Way: Embrace a Hybrid Working Model that offers flexibility and balance between office and remote work

• Stay Healthy, Feel Supported: Comprehensive Medical Plan (Life & Health Insurance) plus an Annual Health Check-Up to keep you at your best.

• Support That Cares: Access to our Company Blood Bank, because we believe in taking care of each other. 

• Daily Comforts: Receive Ticket Restaurant Vouchers to make your lunch breaks more enjoyable. Enjoy free coffee on premises.

• Connect & Celebrate: Join us for Corporate Events that foster team spirit, celebrate achievements, and make work fun.