Neurosoft is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We have an open vacancy for an ICT Support Engineer (L1) who will work in our client's premises. 

📌 Location: Athens (South Suburbs)

📍 Working Model: On - site

🕗Working Hours: Shifts 

Main Responsibilities

• Helpdesk Support: Respond to user inquiries, issues, and requests via various channels such as phone, email, or ticketing systems.

• User Assistance: Assist users in understanding and effectively utilizing computer systems, software applications, and other ICT resources. 

• System Setup and Configuration: Assist with the installation, setup, and configuration of computer systems, software applications, printers, and other peripheral devices. 

• Password and Account Management: Help users with password resets, account creations, and access permissions. Ensure compliance with security policies and assist in maintaining user accounts.

• Software Support: Provide basic support for common software applications, such as Microsoft Office, web browsers, and email clients. Help users troubleshoot issues, perform software updates, and assist with basic software functionality.

• Hardware Support: Diagnose and troubleshoot basic hardware problems with desktop computers, laptops, printers, and other peripheral devices. 

• Incident Management: Log and track user issues and incidents in a ticketing system, ensuring timely resolution and proper escalation to higher-level support teams, if required. Monitor ticket queues and prioritize tasks accordingly.

What we are looking for

• 1 or 2 years experience in a similar position

• University degree in Computer Science or other related field.

• Ability to diagnose and resolve basic technical issues.

• Good written and verbal communication skills in Greek and English language

• Proficiency in MS Office (Word, Excel, Powerpoint)

• Strong communication skills.

What you will gain:

🏋️‍️Friendly and dynamic working environment

🏫 Formal training and Professional Qualifications fully funded

✔️ Competitive compensation package

⚕️ Private Health Insurance

⚖️Work-Life Balance initiatives

🏃🏽‍Corporate Sports Teams (e.g. Running, Basketball, Volleyball)

👥 A Buddy who will support you with your onboarding