technical operations coordinator

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscape for the better. 

Exceptional customer experience is what we aspire to offer, and we can only do so by caring for one another, our suppliers, the farmers, and the communities we work with. 

We Inspire, we Care, we Act, and we iNnovate are the four behaviors that reflect who we are and how we interact with one another and with the world around us. We live a culture that is built on the principal belief that individually and collectively we can.

What about you? Join the Nespresso team and reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals, as teams and as an organization.

Position snapshot

Nespresso Head Office, Athens, Greece

Reporting to: Technical & Quality Manager

Time of contract: Permanent

Position summary

The main responsibility of this role is to ensure the effective implementation of the Nespresso After Sales Operation guidelines at the Greek and Regional level, ensuring the high level of after sales experience. 

A day in the life

• Be the liaison between the Nespresso internal teams and the After Sales partners ensuring smooth day to day operations and communication.
• Be the responsible for the end-to-end machine repair process, identifying improvements and highlighting efficiencies.
• Support Greece and the Region with audits regarding After Sales Centers.
• Responsible for the monthly After Sales KPIs reporting and monitoring.

What makes you successful

• University graduate (technical background is preferrable).
• 1-2 years of professional experience in After Sales Service.
• English fluency.
• MS Office excellent knowledge.
• Good communication skills.

Why you should apply

• Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 188 countries 
• Be part of a fast-growing organization expanding locally and internationally 
• Have a key role to Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer Journey 
• Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries 
• Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level 
• Enjoy the wide range of Nestlé benefits such as competitive salary & performance bonus, comprehensive Pension, Health Care & Life Insurance programs, increased Parental leaves for both caregivers and Baby Support plan, Flexible Work Plans, “Bring Your Pet At Work” & Pet Support plan, in-house restaurant and mini market, participation to health and wellness activities, special access to Nespresso Club benefits and much more.