technical & after sales coordinator

The main responsibility of this role is to ensure the effective implementation of the Nespresso After Sales Service guidelines at the Greek and Regional level, ensuring the high level of after sales experience. 

A day in the life...

• Be the liaison between the Nespresso internal teams and the ASC partners ensuring smooth day to day Operations and Communication.
• Responsible for the end-to-end Machine repair process, identifying improvements and highlighting efficiencies.
• Support Greece and the Region with audits regarding After Sales Centers.
• Responsible for the monthly After Sales KPIs reporting and monitoring.
• Assure Regulatory support for Nespresso Market machines and accessories.

What makes you successful

• University graduate (engineering or food technology background is preferrable).
• 2 years of professional experience in After Sales Service.
• English fluency is essential.
• MS Office excellent knowledge.
• Strong project management & time management capabilities along with analytical thinking approach.
• Good communication skills.

Why you should apply

• Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 188 countries 
• Be part of a fast-growing organization expanding locally and internationally 
• Have a key role to Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer Journey 
• Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries 
• Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level 
• Enjoy the wide range of Nestlé benefits such as competitive salary & performance bonus, comprehensive Pension, Health Care & Life Insurance programs, increased Parental leaves for both caregivers and Baby Support plan, Flexible Work Plans, “Bring Your Pet At Work” & Pet Support plan, in-house restaurant and mini market, participation to health and wellness activities, special access to Nespresso Club benefits and much more.