As the Senior B2C Key Account Manager for Nespresso, your primary responsibility will be to establish Nespresso as the leading coffee brand in the In-Home Environment through distributors (Agents) in the Adriatic region, Bulgaria & Cyprus. You will act as the liaison between HQ, the hub market and the agents, ensuring sustainable and profitable growth by defining the local strategy, seizing business opportunities and effectively coordinating the team and support functions. Your goal will be to establish the Nespresso brand and system as the ultimate coffee experience across channels and strategically develop the business to achieve or exceed target objectives based on the defined business strategy. 

A day in the life…

• Ensure consistency of the Nespresso Brand and the consumer experience in omnichannel environment
• Ensure effective liaison with all the Nespresso Channels (Customer Relationship Center, e-Commerce, Boutiques) to deliver consistent customer experience towards agent management
• Alignment with Marketing, CRM, Supply Chain, Finance and other functions to manage trade off and drive for overall objectives achievement
• Contribute and Continuously monitor Agents' budget spend as per Operational Plan (OP)
• Implement and follow up Marketing expenses validated in OP process and Dynamic Forecast (DF) as well as CAPEX and Genex budgets in collaboration with Finance
• Forecast: ensure coordination / alignment with Partners and measure impact on Business
• Understand, analyze and know the market, its developments and foresee future trends. Understand consumer and trade insights via implementation and mastery of all available market analytical tools
• Leverage this know-how to the HQ (reporting, OP presentation)
• Ensure that all commercial B2C activities are managed according to Nestlé and Nespresso business principles and operating guidelines
• Ensure and manage all legal compliances applicable locally

The role requires extensive traveling within region of responsibility and to the Nespresso HQ in Switzerland for key events/meetings.

What makes you successful

• University degree in Business Economics/Business Administration or related field.
• 3-5 years working experience in distributor or key account management
• Experience in project management with high developed analytical and decision-making skills
• Strong business understanding with entrepreneurial mindset
• Effective communication and presentation skills and the ability to influence and coach others
• Strong work ethic, integrity and total honesty, demonstrating transparency and trust. 
• Strong interpersonal skills and networking abilities
• Resilience and ability to act independently respecting company policies, guidelines and strategies
• Fluency in English. Good knowledge of Serbian, Croatian or Bulgarian would be a plus

Why you should apply

• Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 188 countries
• Be part of a fast-growing organization expanding locally and internationally
• Have a key role to Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer journey
• Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries
• Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level
• Enjoy the wide range of Nestlé benefits such as competitive salary & performance bonus, meal vouchers, comprehensive Pension, Health Care & Life Insurance programs, increased Parental leaves for both caregivers and Baby Support plan, Flexible Work policy, “Bring Your Pet At Work” & Pet Support plan, in-house restaurant and mini market, participation to health and wellness activities and much more
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