customer solutions analyst, nestlé supply chain

We are looking for a customer-focused and analytical Customer Solutions Analyst to join our Customer Service team in Athens. In this role, you will play a key part in the end-to-end Order-to-Cash process, ensuring the effective execution of customer orders, managing claims and requests, and driving continuous improvement through data analysis and cross-functional collaboration. You will work closely with multiple internal and external stakeholders to identify solutions, improve service performance, and enhance the overall customer experience.

A day in the life...

You will help ensure the smooth daily execution of the Order-to-Cash process by:

• Taking ownership of issues across the end-to-end process and coordinating timely solutions to ensure customer orders are executed accurately and on schedule.

• Managing customer complaints, requests, claims, returns and refusals with speed, accuracy and a customer-first mindset.

• Monitoring service performance and key KPIs, preparing reports and providing insights to support business decision-making.

• Conducting root cause analysis and identifying opportunities to improve processes and service levels.

• Supporting continuous improvement and innovation initiatives that simplify operations and strengthen the customer experience.

• Collaborating closely with Logistics, Distribution & Supply Planning (DSP), Sales, Finance, IT and other internal teams to resolve operational issues.

• Building effective relationships with customers, distributors and external logistics partners (3PLs) to ensure smooth service delivery.

• Leveraging digital tools and analytics to improve operational effectiveness and customer satisfaction.

What Makes You Successful

• Bachelor's Degree in Business Administration, Supply Chain, Logistics, Economics or a related field.

• Postgraduate studies in Supply Chain, Logistics or Business will be considered an advantage.

• Previous working experience is not required. We welcome applications from recent graduates and early-career professionals with an interest in Supply Chain or Customer Service.

• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.

• Advanced knowledge of Microsoft Office, particularly Excel.

• Experience with Power BI, Power Query, Power Apps or VBA will be considered a strong asset.

• Familiarity with ERP systems, preferably SAP.

• Customer-centric mindset and strong stakeholder management skills.

• Ability to manage priorities and perform effectively in a dynamic environment.

• Fluency in Greek and English.

Why you should apply 
Enjoy the wide range of Nestlé benefits such as:

• competitive salary & performance bonus

• meal vouchers

• comprehensive Pension, Health Care & Life Insurance programs

• increased Parental leaves for both caregivers and Baby Support plan

• Flexible Work policy

• Wellbeing and Recognition days off

• “Bring Your Pet At Work” & Pet Support plan

• free car parking

• in-house restaurant and mini market

• participation to health and wellness activities and much more