NTT Data Greece is looking for a Business Analyst in Athens to work with our clients in the European public sector.

You will be supporting a high-impact project with the European Commission, to advise and assist both the Commission and EU Member States in ensuring the effective operation, deployment, and continuous improvement. The position places a strong focus on service monitoring, performance reporting, and data-driven business analysis. As the designated subject matter expert for specific applications, you will offer strategic and operational guidance across both business and technical areas, becoming a trusted advisor to stakeholders and playing a critical role in daily operations.

Your role:

• Support the monitoring of IT services for availability, performance, and anomalies.

• Assist with incident detection, classification, and follow-up using ITIL-aligned processes.

• Participate in the preparation of service performance and availability reports.

• Contribute to on-demand data analysis and quality checks of service operations.

• Help monitor KPIs and service levels, identifying trends and improvement opportunities.

• Assist in coordinating testing activities for national and EU-wide customs applications.

• Collaborate with stakeholders from EU Member States and internal teams.

• Document support procedures, incident logs, and test results.

• Participate in meetings and workshops as a supporting consultant.

• Continuously learn and build knowledge in the domain of the client's IT systems.

Why NTT DATA?

We value a collaborative and supportive environment, celebrating curiosity and engagement

We are committed to supporting the physical, financial and emotional well-being our of employees

Career development. Training path and access to learning opportunities, yearly performance reviews and a mentorship program

We believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working model

Talent Friends. Refer a friend and receive a bonus when they join

We care about you

Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions

Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique

Please let us know if you require us to accommodate any accessibility needs during the recruitment process.

Benefits at NTT DATA Greece

Health insurance for the employee and one dependent family member (100% paid by NTT DATA)

Meal vouchers of 120€ per month (x12)

Corporate mobile phone: subscription & device

Teleworking equipment allowance

Udemy Account

Access to Open Up mental health service 

28 days of paid annual leave consisting of your legal holidays and compensation days

Your profile:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

• 2–5 years of experience in business analysis or IT service operations, preferably within EU Customs and/or Taxation or related business processes.

• Basic understanding of incident and problem management processes (ITIL familiarity is a plus).

• Exposure to service reporting, performance metrics or dashboards.

• Comfortable with tools like Excel, Word, PowerPoint, Outlook.

• Some knowledge of web technologies such as XML, JSON, or APIs is a plus.

• Strong interest in working in an EU policy or public administration environment.

• Excellent written and spoken English.

Nice to have:

• Familiarity with public sector IT systems.

• Awareness of ITIL concepts or certification (Foundation level is a plus).

• Knowledge of any additional EU language.

• Exposure to automated testing or monitoring tools.

• Experience working in a multicultural or international setting.