telesales account manager

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "Tele-sales Account Manager” to be part of our successful team in our “Tele-sales Customer Operations team”.

You have a challenging mission for:

Managing Tele-sales partners, driving sales performance, and ensuring a high level of customer satisfaction. This role requires a combination of strategic thinking, sales expertise, and exceptional communication skills to achieve business growth.

What will you do:

1. Sales and Revenue Generation:
2. Execute effective Tele-sales strategies to achieve monthly and annual sales targets.
3. Identify opportunities for upselling and cross-selling to maximize revenue growth.
4. Account Management:
5. Manage assigned accounts through regular communication and timely follow-ups.
6. Monitor account performance to address challenges and optimize client outcomes.
7. Team Collaboration and Feedback:
8. Work closely with the sales team to align on objectives and strategies.
9. Share client feedback to improve processes, products, and services.
10. Campaign and Performance Monitoring:
11. Analyze sales performance data and prepare detailed reports for management.
12. Conduct live monitoring and audits to ensure adherence to sales scenarios.
13. Customer Support and Issue Resolution:
14. Mediate to resolve client concerns and collaborate with internal teams for effective solutions.
15. Provide exceptional service to retain customers and reduce churn.
16. Compliance and Procedures:
17. Adhere to company policies, including do-not-call lists and codes of conduct.
18. Maintain accurate records and documentation for all sales activities.
19. Digital Marketing Collaboration:
20. Oversee the integration of Tele-sales efforts with digital marketing campaigns.
21. Collaborate on content creation for platforms such as social media and Google Ads.

It would be great if you have:

• Excellent verbal and written communication to connect effectively with partners and clients.
• In-depth knowledge of sales techniques, negotiations, and closing strategies.
• Strong analytical skills to handle client concerns and business challenges.
• Ability to work as part of a team and foster cooperation.
• Dedication to understanding and fulfilling client needs.
• Efficiency in managing multiple accounts and meeting deadlines.
• Flexibility to adjust strategies in response to changing circumstances.
• Familiarity with CRM systems, dialers, and data analytics tools.

What will you get:

• Sales Bonus to celebrate your achievements
• Wellness programs to keep yourself fit
• Mobile voice and data to talk
• Discounts on Nova Fixed / Mobile / TV for you, friends, family
• Private Insurance program to check up on your health
• Toddlers allowance to daycare your kids