revenue assurance & fraud manager

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “Revenue Assurance & Fraud Manager” to be part of our successful team in our “Credit, Risk & Collections Team”.

You have a challenging mission for:

Develop and implement a comprehensive revenue and cost/margin assurance framework to ensure the accuracy and completeness of revenue streams and identify margin optimization opportunities.

What will you do: 

• Design and oversee technical and automated controls to detect, prevent, and resolve revenue leakage and fraudulent activities.
• Strengthen risk management strategies by identifying, evaluating, and mitigating potential threats to revenue streams.
• Conduct root-cause analysis and implement corrective actions for revenue-impacting anomalies, while automating reconciliation processes across systems. 
• Leverage advanced fraud management systems for real-time fraud detection, prevention and response.
• Analyze telecom systems and processes to identify inefficiencies, operational gaps, and revenue leakage risks.
• Collaborate with cross-functional teams to establish and maintain effective controls, ensuring alignment with fraud and revenue assurance best practices.
• Stay updated on industry trends, emerging technologies, and regulatory requirements to drive continuous improvement in fraud and revenue assurance processes.
• Prepare and present detailed performance reports on fraud incidents, risks, KPIs, and compliance updates to senior management and stakeholders.

It would be great if you have:

• Bachelor’s degree in Telecommunications, Information Systems, Finance, or a related field (master’s degree preferred).
• Minimum of 5 years of experience in fraud management, risk analysis, and revenue/cost assurance within the telecom industry.
• Proven expertise with fraud management systems (e.g., HP ERM, other) and revenue assurance platforms.
• Strong understanding of telecom OSS/BSS systems, mediation, rating, and billing processes.
• Advanced proficiency in data analysis tools (e.g., SQL, Excel, BI platforms) with a demonstrated ability to develop automated technical controls.
• Experience in managing and leading teams, mentoring team members, and delivering projects within deadlines.
• Familiarity with telecom industry standards and regulatory compliance requirements.
• Excellent analytical, problem-solving, communication and organizational skills.

Preferred Qualifications:

• Certifications in revenue assurance, fraud management, or risk analysis (e.g., CFE, GRAPA, CFCA, CISM, CISA).
• Knowledge of machine learning or AI-based fraud detection and prevention tools.

What will you get:

• Bonus Scheme to celebrate your achievements.
• Wellness programs to keep yourself fit.
• Mobile voice and data to talk.
• Discounts on Nova Fixed / Mobile / TV for you, friends, family.
• Private Insurance program to check up your health 
• Toddlers allowance to daycare your kids