monitoring tooling specialist

We deliver consulting solutions by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world.

At NTT DATA everything we do is guided by our core values. We respect every voice, think bold, deliver the outcome and win together. Our leadership approach enables our people to feel inspired to contribute, empowered to take initiative, and genuinely cared for in their growth and wellbeing.

NTT Data Greece team is looking for a Monitoring Tooling Specialist in Athens to work with our clients in the European public sector.

As a Monitoring Tooling Specialist, you will be responsible for the design, implementation, and maintenance of enterprise monitoring solutions using tools such as IBM Tivoli Monitoring (ITM) and Dynatrace. This role ensures the availability, performance, and reliability of IT infrastructure and applications through proactive monitoring and alerting.

Your role:

• Configure and maintain monitoring platforms (Tivoli, Dynatrace, and others).

• Develop custom dashboards, alerts, and reports for infrastructure and application monitoring.

• Integrate monitoring tools with ITSM platforms (e.g., ServiceNow, SMT).

• Analyze performance data and provide recommendations for optimization.

• Collaborate with infrastructure, application, and DevOps teams to define monitoring requirements.

• Support incident and problem management by providing root cause analysis.

• Maintain documentation and knowledge base for monitoring configurations and procedures.

• Participate in on-call rotations and support 24/7 monitoring environments.

Why NTT DATA?

We value a collaborative and supportive environment, celebrating curiosity and engagement

We are committed to supporting the physical, financial and emotional well-being our of employees

Career development. Training path and access to learning opportunities, yearly performance reviews and a mentorship program.

Talent Friends. Refer a friend and receive a bonus when they join

We care about you

Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions

Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique

Please let us know if you require us to accommodate any accessibility needs during the recruitment process.

Benefits at NTT DATA Greece

Health insurance for the employee and one dependent family member (100% paid by NTT DATA)

Meal vouchers of 120€ per month (x12)

Corporate mobile phone: subscription & device

Udemy Account

Access to Open Up mental health service 

28 days of paid annual leave consisting of your legal holidays and compensation days

Your profile:

• Bachelor’s degree in Computer Science, Engineering, or related field.

• 5+ years of experience in IT monitoring and observability.

• Hands-on experience with:

• IBM Tivoli Monitoring (ITM) / Netcool

• Dynatrace (SaaS or Managed)

• SNMP, WMI, REST APIs

• Familiarity with AIOps, log aggregation tools (e.g., ELK, Splunk), and cloud monitoring (AWS CloudWatch, Azure Monitor).

• Scripting skills (e.g., PowerShell, Bash, Python) for automation.

• Strong troubleshooting and analytical skills.

• Excellent communication and documentation abilities.

• Project management skills and ability to manage multiple priorities.

• High attention to detail and commitment to operational excellence.

• Fluency in English (B2 level minimum); knowledge of another European language is a plus.

• You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).

*This role may require flexibility, including shift-based work and on-call responsibilities, depending on operational needs.