individual claims handling expert

The main purpose of this role is to support the Product owner of Claims to redesign claims handling processes for individual life & health portfolio of NN Hellas, via data driven analysis and according to NN Hellas strategy and risk appetite.

Your day-to-day:

• Walkthrough, measure and identify key elements for claims handling processes  improvement, both in effective and efficient way.
• Setting a holistic approach towards end-state, prioritize and redesign main processes in collaboration with rest agile team members, both IT developers and client experts.
• Launch and coordinate implementation of new processes, roll-over process, measuring results and amend/fine-tune when & where required.\
• Monitor progress of self -assigned tasks and cooperate efficiently to bring qualitative results within expected timelines.
• Escalate risks , delays and propose solutions in a  timely manner

Qualifications:

• University degree in Statistics, Mathematics, Engineering, Economic ( or a similar field)
• Professional experience of at least 5 years within claims handling discipline of health portfolio and sufficient knowledge of insurance process value chain, i.e. product, distribution, underwriting, claims.
• Proven record of applied process re-engineering projects & good understanding of project management methodology, Agile & Lean Six Sigma
• Familiarization with legacy systems by practice and interest for new technology advancements in field of process automation and evolvement of AI.
• Fluency in English
• Committed to qualitative results with good balance on stakeholders targets

Personal Profile:

• A “how can this be done?” mindset
• Results orientation
• Strong collaboration & communication skills
• Ability to work under pressure
• Analytical skills and problem-solving ability
• Mathematical thinking
• Sound management on risk acceptance
• Sense of responsibility and integrity

What we offer:

• Extensive training opportunities - on-demand and on-site options
• Partnership with multiple educational institutions across Greece for advanced education, with tuition support
• Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need
• Pension Scheme to secure your financial future
• Well-being and work-life balance
• One-time budget for home-office equipment to make your work-from-home comfortable
• Recognition and rewards for excellence
• Monthly meal allowance
• Recently renovated offices, central location, with easy access