claims support center

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.

Your day-to-day:

• Handle inbound and outbound communication with customers regarding claims and policy coverages

• Support insurance agents and bank employees with claim status and coverage inquiries

• Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing

• Produce reports on incoming business flow and client communication outcomes

• Provide feedback to the sales network based on customer interactions

• Propose solutions and aim for high first-call resolution rates

• Manage incoming written communication from customers

• Support the complaints department by providing feedback on incoming cases

• Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)

• Track claims cycle time and monitor relevant KPIs

Qualifications:

• Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales) 

• Previous experience related to claims area  

• Very good knowledge of the products and existing processes  

• Very good knowledge of English, both verbal and written 

• Computer literacy  

• University degree preferably in Insurance or Nursing  

• Strong interest in medical information and risk management 

• Knowledge of Medical Conditions.

Personal Profile:

• Excellent communication and interpersonal skills

• Positive attitude and customer-centric mindset

• Strong conflict resolution and argument-handling capabilities

• Attention to detail and fast learning ability

• Comfortable working under pressure and in a fast-paced, multitasking environment

• Effective oral and written interaction with customers and Sales Network

• Flexibility to work in shifts

• Proactive in proposing alternatives and solutions

What we offer:

• Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.

• Partnership with multiple educational institutions across Greece for advanced education, with tuition support.

• Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.

• Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.

• Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.

• Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.

• Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.

• Recently renovated offices, central location, with easy access