concierge agent - crete/laguna

To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.

Key Responsibilities

• Operates the Mitsis Concierge platform.

• Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.

• Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.

• Collaborates with reception staff to meet guests' needs.

• Optimizes revenue through sales of concierge services.

Requirements

• Degree or Certificate in Hospitality and/or related field (preferred).

• Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.

• Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).

• Business fluency in spoken and written English (proficiency diploma required).

• Knowledge of an additional language would be an asset.

Skills

• Sales and business-oriented with exceptional organizational skills and attention to detail.

• Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.

• Ability to build strong working relationships and have an approachable and professional manner.

• Strong initiative and proactiveness in a team environment.

Benefits

• Competitive remuneration package.

• Working in a group with anthropocentric perception.

• Continuous training according to the standards and dynamic development of the company.

• Prospects for professional development in an ever-growing group.