quality assurance officer

The Quality Assurance Officer supports the implementation, monitoring, and documentation of the resort’s quality systems, ensuring compliance with ISO and HACCP requirements. The role focuses on day-to-day quality checks, reporting, and supporting the Quality Manager in maintaining a culture of continuous improvement.

Key Responsibilities:

• Support the implementation and maintenance of quality assurance systems (ISO 9001, ISO 22000, ISO 14001).

• Perform regular checks and monitoring activities across all departments (e.g., Housekeeping, Kitchen, F&B, Front Office) according to established procedures.

• Record non-conformities and assist in the follow-up of corrective and preventive actions.

• Develop, recommend and monitor corrective and preventive actions

• Assist in verifying the effectiveness of corrective actions.

• Maintain documentation and records related to QA processes, internal audits, and daily inspections.

• Support in investigating customer complaints by gathering data and preparing reports.

• Assist in identifying operational areas requiring improvement and report observations.

• Support training activities by preparing materials, attendance lists, a

• Support on-site audits conducted by external providers

Qualifications:

• Bachelor's degree (National or International university/ AEI or TEI).

• Minimum 1 year of experience in a similar role or a quality-related position (hospitality experience will be considered an asset).

• Excellent command of Greek and English; third language will be an asset.

• Strong communication and teamwork skills.

• High attention to detail, consistency in following procedures, and organizational ability.

• Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.

• Basic knowledge of ISO standards and HACCP is preferred but not mandatory.

• Proficiency in MS Office (Word, Excel, PowerPoint).

Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.