front office supervisor

As a Front Office Supervisor at Miraggio Thermal Spa Resort you will be responsible for overseeing the daily operations of the front desk and ensuring a seamless and exceptional experience for our guests. Your leadership and problem-solving skills will play a pivotal role in maintaining high service standards, managing the front office team, and providing excellent guest service.

Key Responsibilities:

• Team Leadership: Supervise, train, and motivate the front office staff, ensuring they provide outstanding guest service, and meet performance goals and standards.

• Guest Services: Lead by example in delivering exceptional guest services, handling check-in, check-out, reservations, and guest inquiries efficiently and professionally.

• Shift Management: Oversee daily operations by managing staff schedules, ensuring coverage, and coordinating shift changes. Maintain a well-organized and efficient front desk operation.

• Guest Issues Resolution: Address and resolve guest concerns, complaints, or special requests promptly and professionally, finding appropriate solutions while adhering to hotel policies.

• Cash Handling: Oversee financial transactions, ensuring accuracy, compliance, and proper cash balancing at the end of each shift.

• Training and Development: Provide ongoing training and support to front office staff, ensuring they are well-informed and capable of handling guest inquiries and challenges effectively.

• Report Preparation: Assist in preparing daily reports, occupancy forecasts, and financial summaries. Maintain accurate records.

• Collaboration: Foster effective communication and collaboration between the front office team and other hotel departments, such as housekeeping, maintenance, and food and beverage, to enhance guest experiences.

• Safety and Security: Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.

• Front Desk Maintenance: Ensure the front desk area is clean, organized, and equipped with necessary supplies, brochures, and information for guests.

Qualifications:

• Bachelor's degree (Hospitality or related field – AEI or TEI, National or International).

• 2-3 years minimum experience in a similar position , leadership in hospitality strongly required.

• Excellent knowledge of Greek and English languages. Third language will be considered accordingly.

• Strong communication (both verbal and written), negotiation and administrative skills.

• Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.

• High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.

• Flexibility to work in shifts, including evenings, weekends, and holidays.

Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

If you are a dedicated hospitality professional with leadership skills join our team and be part of our journey towards excellence!