captain

As a Restaurant Captain at Miraggio Thermal Spa Resort you play a pivotal role in ensuring a seamless and exceptional dining experience for our guests. You are responsible for supervising the dining room staff, coordinating service, and maintaining the highest standards of service quality and guest satisfaction.

Key Responsibilities:

• Staff Supervision: Oversee the restaurant's front-of-house staff. Provide guidance, direction, and performance feedback to maintain a professional and motivated team.
• Service Coordination: Coordinate guest seating, table assignments, and table turnover to ensure efficient service and guest satisfaction. Collaborate with the host/hostess to optimize seating arrangements.
• Guest Welcome: Greet and welcome guests, ensuring a warm and professional demeanor. Assist in seating guests and addressing any special requests or accommodations.
• Menu Knowledge: Be well-versed in the restaurant's menu, including daily specials, wine selections, and cocktail offerings. Describe and recommend menu items and beverages to guests.
• Order Accuracy: Verify the accuracy of orders before they are served to guests. Ensure that presentation and service meet the restaurant's standards.
• Guest Assistance: Address guest inquiries, concerns, and requests, providing efficient solutions while maintaining a high level of service quality.
• Table Maintenance: Monitor table setup, cleanliness, and organization to ensure that each table meets the restaurant's standards. Assist in resetting tables for the next guests.
• Teamwork: Collaborate with kitchen staff to ensure food orders are prepared and served promptly. Communicate guest preferences, dietary restrictions, and special requests to the kitchen.
• Guest Recognition: Develop and maintain relationships with regular guests, recognize repeat customers, and provide personalized service to enhance the dining experience.
• Reservations: Manage reservations, ensuring optimal table allocation and seating plans. Record reservation details and maintain an organized reservation system.
• Sales and Upselling: Promote menu items, special promotions, and wine selections to enhance the guest experience and increase revenue.
• Safety and Cleanliness: Enforce health and safety regulations, food safety standards, and responsible alcohol service. Address safety concerns and emergencies effectively.

Qualifications:

• Bachelor's degree in hospitality, tourism, or a related field is preferred.
• 2-3 years minimum experience on similar position , leadership in hospitality strongly required
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
• Exceptional communication
• Familiarity with POS (Point of Sale) systems for order processing and cash handling.
• Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.
• Availability to work in shifts, including evenings, weekends, and holidays.

Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

If you are a dedicated and experienced professional in hospitality sector, with a passion for guest service join our team and be part of our journey towards excellence!

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

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