it service desk agent 3152
Metlen
Αττική
Αττική
Στο χώρο εργασίας
Πληροφορική
Αορίστου
Πλήρης απασχόληση
Περιγραφή Θέσης
We are currently seeking an IT Service Desk Agent to join our Information Technology & Digital Strategy team based in Athens.
Your role will encompass:
Serve as the first point of contact for technical issues faced by internal users.
Provide daily support for hardware, software, and systems both on-site and remotely.
Manage service requests and incidents via ticketing systems (e.g., SMAX, Jira, ServiceNow).
Perform troubleshooting on Windows 11, Active Directory, Azure, Exchange, Office 365, SharePoint, MS Teams, Cisco Call Manager, and meeting room audiovisual systems (e.g., ClickShare).
Collaborate with external vendors and internal IT teams to resolve technical issues efficiently.
Participate in IT initiatives, rollouts, and system upgrades as required.
What you bring to the role:
Bachelor's degree in Computer Science or a related field.
+2 years of experience in an IT Service Desk, Support, or Helpdesk environment.
Strong verbal and written communication skills in English.
Good knowledge of remote support tools and IT ticketing systems.
Strong organizational, communication, and problem-solving skills.
Ability to multitask and coordinate with multiple departments.
Experience with SMAX is considered a plus.
Share the same Value-Based Behaviors:
People & Personal growth
Results orientation & Safety excellence
Collaboration & Trust
Empathy & Effective communication
Flexibility & Adaptability
Your Benefits:
Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Pension Plan
Modern and dynamic work environment with opportunities for professional growth
Στο χώρο εργασίας
Πληροφορική
Αορίστου
Πλήρης απασχόληση
Περιγραφή Εταιρείας
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
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