Τι θα κάνεις
- Διαχειρίζεσαι εισερχόμενα αιτήματα μέσω κλήσεων, email και social media
- Καταχωρείς στοιχεία πελατών σε σύστημα CRM
- Διαχειρίζεσαι παράπονα πελατών σύμφωνα με διαδικασίες εταιρείας
- Πραγματοποιείς εξερχόμενες κλήσεις κατά τη διάρκεια ζωής πελάτη
- Εργάζεσαι σε βάρδιες σύμφωνα με ωράριο εξυπηρέτησης πελατών
Βασικές προϋποθέσεις
- 1+ χρόνια εμπειρίας
- Διαχείριση εισερχόμενων αιτημάτων και παραπόνων πελατών
- Καταχώριση δεδομένων σε CRM
- Πραγματοποίηση εξερχόμενων κλήσεων
- Εξαιρετικές επικοινωνιακές και διαπραγματευτικές δεξιότητες
- Άριστη γνώση Αγγλικών
- Καλή γνώση τεχνολογίας
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών, ομαδικό πρόγραμμα ασφάλισης υγείας, έκπτωση στον λογαριασμό ηλεκτρικού ρεύματος, και ευέλικτα μοντέλα συνεργασίας για αυξημένη παραγωγικότητα.
Περιγραφή Θέσης
Αυτή τη στιγμή αναζητούμε Customer Care Agent για να ενταχθεί στην ομάδα Customer Excellence, η οποία αποτελεί μέρος της Διεύθυνσης Fully Integrated Energy Utility, στα γραφεία μας στην Παιανία. Με την ένταξή σας σε αυτή τη θέση, θα διαδραματίσετε σημαντικό ρόλο στη βελτίωση της εμπειρίας των…
Περιγραφή Εταιρείας
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
Περιγραφή Εταιρείας
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility