•Welcome and escort VIP guests, Marriott Bonvoy Elite members, and special-category guests according to brand standards.
•Ensure all guest preferences, profiles, and special requests are anticipated and fulfilled proactively.
•Maintain strong guest engagement and personalized service delivery throughout the guest journey (pre-arrival, arrival, in-house, and departure).
•Resolve guest concerns and service recovery cases promptly, diplomatically, and in alignment with Marriott’s “Brilliant Service” philosophy.
•Conduct daily lobby presence to ensure smooth operations and enhanced guest interaction.
•Ensure consistent delivery of The Luxury Collection’s signature rituals, personalized touches, and guest recognition programs.
Operational & Administrative Responsibilities
•Coordinate with all operational departments (Housekeeping, F&B, Spa, Engineering, Concierge, Sales) to ensure seamless service delivery.
•Oversee daily VIP reports, arrival preparation, room inspections, and amenities placement.
•Manage guest feedback through internal platforms: GXP, Medallia, GuestVoice, and TripAdvisor/Online Reputation Management tools.
•Ensure proper documentation of guest preferences in the PMS and CRM systems for future stay personalization.
•Support front office operations during peak periods when required.
Brand Standards & Compliance
•Guarantee full adherence to Marriott Luxury Collection brand standards, operational guidelines, and guest service protocols.
•Train team members on guest interaction standards, upselling techniques, and service recovery procedures.
•Participate in quality audits (LRA, Brand Standard Audits) and implement improvement action plans where needed.
Leadership & Team Collaboration
•Support the Front Office Manager in supervising and coaching Guest Relations Agents, Lobby Ambassadors, and Concierge teams.
•Provide ongoing feedback, skill development, and performance support to ensure luxury-level service delivery.
•Foster a culture of teamwork, empathy, and excellence in guest service.
Guest Loyalty & Recognition
•Ensure correct implementation of Marriott Bonvoy Elite recognition benefits.
•Promote loyalty program enrolments and educate guests about member benefits.
•Review loyalty reports to ensure personalized engagement and targeted service enhancements.

Education & Experience
•Bachelor’s degree in Hospitality Management or related field preferred.
•Minimum 2–3 years of experience in guest relations, front office, or luxury hospitality roles.
•Previous experience with Marriott brands or other luxury chains (preferred).
Skills & Competencies
•Strong leadership, communication, and interpersonal skills.
•Exceptional attention to detail and passion for personalized service.
•Ability to manage guest situations with tact and diplomacy.
•Strong knowledge of PMS systems (Opera Cloud/Opera PMS preferred).
•Fluent in English; additional languages highly desirable (Greek, Russian, French, Arabic, etc.).
•Professional grooming and presentation in line with luxury standards.

Applicants must have the legal right to work in the European Union at the time of application. Visa sponsorship is not available for this position.

montly payment, accommodation, meals provided, hotel uniform, arrival pick up

1.600 euro net monthly