guest experience expert

The Hotels of Grande Bretagne and King George are two of the most historic hotels of Athens, international renown for services and attention to our customer experience. The Hotel Grande Bretagne and King George are members of the Luxury Collection brand of Marriott International, Inc, with more than 500 Associates. The Hotels have a total of 422 rooms and suites, exquisite banqueting facilities, famous outlets, the famous Alexander’s Bar, and the rejuvenating GB Spa. 

Our Hotels’ team seeks to fill the position of:

Guest Experience Agent

Will be reporting to the Multi Property Director of Guest Services & Front Office

Duties and Responsibilities to include:

• Assist in the exceptional Guest Service our Hotels are renown for and all Guest request
• Conduct Check-in, Check out and all other Front Office functions required in this role
• Reply to and assist in all Guest Requests 

The successful candidate should possess the following knowledge, skills and attributes

• University Degree in a Tourism (or relevant Master’s degree)
• Working knowledge of Opera
• At least 5 years of working experience in a similar position in the hospitality sector, preferably in an international, luxury environment
• Excellent command of the English language certified at Proficiency level
• Strong people and project management skills
• Problem solving skills. A can do attitude is a must.
• Organizing skills and coordination ability
• Analytical, and attention to detail
• Interpersonal communication skills, integrity and commitment 
• EU National or Greek Resident