store manager - athens

As a Store Manager, we want you to help us transform our business on a record scale, by showing everyone how crafting the perfect customer experience can change M&S for good. You'll demonstrate strong drive and vision, have a real commercial instinct with a business transformation mentality and a passion for high performance in everything you do is key.

Setting first class standards and driving continuous improvement are crucial attributes to exploit every commercial opportunity and drive sales. With a passion for delivering excellent standards at all times combined with continuously driving growth & profitability of the store through successful implementation of the M&S retail plan.

Reporting to the Area Manager, you will be responsible to:

• Lead store colleagues and the management team to achieve the sales plan by identifying opportunities and risks
• Ensure excellent Customer service Experience by making every moment special for our Customers and Colleagues
• Drive and lead accurate stock management and timely implementation of seasonal updates and events in line with the Brand, Space, Store Presentation and Marketing principles
• Role model and drive a memorable shopping experience by engaging with the customer and taking ownership
• Lead the team to the delivery of ready to trade standards, delivering an aspirational and clean environment for customers and colleagues
• Lead Safe & Legal working environment for colleagues & customers and be accountable for the stores Business Continuity Plan
• Lead a committed team who feel fully engaged, supported and recognised for their contribution
• Drive individual performance and develop potential through the successful implementation of the career path
• Lead the store’s profitability through minimising losses, accurate staff cost management and drive an efficient & productive working culture

Then there’s your team. From Customer Assistants to Section Managers and everyone in between, you’ll keep them well-informed – setting targets, updating them on promotions, motivating them, being a role model and managing performance.

If you share our brand behaviours – All in for the Customer, Talk Straight, Make Every Penny Count, Own it and Get it Done, Do the right thing - you could be the perfect addition to our retail team.

Job requirements

About you

• A superb knowledge of Retail.
• Tech savvy - an understanding of systems and have the ability to exploit them.
• Minimum 3 years experience in a Store Junior Management position
• Preferably hold a University Degree
• Very Good command of the English language
• Good use of MS Office

Key Leadership Capabilities

• Successfully embeds change for lasting commercial impact and results
• Takes ownership and accountability for the success of their team
• Spends time coaching colleagues to accelerate performance and personal growth
• Recognises high performance and supports poor performers to improve
• Uses customer feedback and market trends to guide teams work
• Helps teams understand information and business messages by actively seeking out opinions and asking questions
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
• Able to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.

Technical Skills/ Experience

• Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store
• Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit
• Proven ability to plan and review across weekly, monthly and quarterly timeframes