Τι θα κάνεις
- Παρέχεις υποστήριξη πελατών μέσω τηλεφώνου, email και online chat για τραπεζικά προϊόντα και υπηρεσίες
- Διεκπεραιώνεις τραπεζικές συναλλαγές σύμφωνα με τις εσωτερικές διαδικασίες
- Βοηθάς πελάτες με υπηρεσίες e-banking και mobile banking
- Διαχειρίζεσαι αιτήματα ακύρωσης καρτών λόγω απώλειας ή κλοπής
- Διαχειρίζεσαι και καταχωρείς αιτήματα πελατών για όλο το εύρος των τραπεζικών προϊόντων και υπηρεσιών
- Επίλυση ερωτημάτων πελατών και παροχή κατάλληλων λύσεων
- Διαχειρίζεσαι παράπονα πελατών και διασφαλίζεις γρήγορη επίλυση προβλημάτων
- Συνεργάζεσαι με εσωτερικά τμήματα για την αποτελεσματική εξυπηρέτηση πελατών
- Ενημερώνεις πελάτες και υποψήφιους για διαθέσιμα τραπεζικά προϊόντα και υπηρεσίες
- Προωθείς τραπεζικά και ασφαλιστικά προϊόντα με συμβουλευτικό τρόπο
Βασικές προϋποθέσεις
- Υποστήριξη πελατών μέσω τηλεφώνου, email και online chat
- Διεκπεραίωση τραπεζικών συναλλαγών και υποστήριξη e-banking & mobile banking
- Διαχείριση ακύρωσης καρτών και παραπόνων πελατών
- Συνεργασία με εσωτερικά τμήματα και διαχείριση αιτημάτων πελατών
- Άπταιστα Ελληνικά και καλή γνώση Αγγλικών
- Ισχυρή ψηφιακή παιδεία, επικοινωνιακές δεξιότητες, προσανατολισμός στον πελάτη και στην ομάδα
- general / collegeκατά προτίμηση
Παροχές
- Ανταγωνιστικό μηνιαίο πακέτο αποδοχών.
- Εξοπλισμός που παρέχεται από την εταιρεία.
- Υβριδικό μοντέλο εργασίας (3 ημέρες στο γραφείο και 2 ημέρες εξ αποστάσεως).
Περιγραφή Θέσης
LMW, on behalf of its client in the banking sector is looking for a Call Center Employee to join their team.
The role's key responsibilities are as follows:
Provide customer support via telephone, email, and online chat regarding banking products and services.
Process and execute banking transactions in accordance with internal procedures.
Assist customers with e-banking and mobile banking services.
Handle card cancellation requests due to loss or theft.
Manage and register customer requests across the full range of banking products and services.
Resolve customer inquiries and provide appropriate solutions.
Handle customer complaints and ensure timely issue resolution.
Collaborate with internal departments to effectively address customer needs.
Inform existing and prospective customers about available banking products and services.
Promote banking and insurance products in a consultative manner
Requirements
University, College, or High School Diploma.
Strong digital literacy and computer skills.
Fluency in Greek and good command of the English language.
Reliable internet connection.
Availability to work on a 24/7 rotating shift schedule.
Excellent verbal and written communication skills.
Customer-oriented mindset with a results-driven approach.
Strong teamwork and collaboration skills.
Previous experience in a customer service or contact center environment will be considered an asset.
Benefits
Competitive monthly remuneration package.
Company-provided equipment.
Hybrid working model (3 days on-site and 2 days remote).
Performance-based incentive scheme upon successful completion of training and integration into the Customer Service & Sales team.
Salary progression linked to the acquisition of new service competencies.
Ongoing training within one of the most dynamic sectors of the financial services industry.
Opportunities to develop organizational and leadership skills.
Professional certifications in insurance, investment, and lending products.
Career development opportunities within the organization.
Modern, collaborative, and friendly working environment.
Περιγραφή Εταιρείας
LMW is a boutique HR consultancy with a global reach, dedicated to creating thriving work environments powered by people.
Our aim is to enable organisations from around the world to seamlessly scale HR operations, with confidence and compliance, through tailored HR services:
- Recruitment
- Employer of Record (EOR)
- HR consulting (HRC)
Our personalised service delivery and engaged support are the outcome of more than 10 years of experience, and over 100 successful customer engagements to-date.
With a strong presence in Southern and Central Europe, and a global partner network, we are strategically positioned to serve key business hubs and unlock the full potential of every business and individual we serve, wherever they might be.
Περιγραφή Εταιρείας
LMW is a boutique HR consultancy with a global reach, dedicated to creating thriving work environments powered by people.
Our aim is to enable organisations from around the world to seamlessly scale HR operations, with confidence and compliance, through tailored HR services:
- Recruitment
- Employer of Record (EOR)
- HR consulting (HRC)
Our personalised service delivery and engaged support are the outcome of more than 10 years of experience, and over 100 successful customer engagements to-date.
With a strong presence in Southern and Central Europe, and a global partner network, we are strategically positioned to serve key business hubs and unlock the full potential of every business and individual we serve, wherever they might be.