customer care team leader
Kotsovolos
Αμπελόκηποι
Αμπελόκηποι
Αορίστου
Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Πλήρης απασχόληση
Περιγραφή Θέσης
💼 Your everyday work-life
Lead a team of 15 Customer Care Agents and Senior Customer Care Agents
Lead and inspire a team of customer care agents to deliver excellent levels of individual/team performance and customer satisfaction
Ensure training and development plans are maintained for all team members
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Monitor team member's performance daily
Conduct the "flooring" process (performance monitor, change of duties, breaks, present agents etc)
Conduct QAs based on the goal set each month
Provide performance feedback to the team members
🚀 As an ideal fit, you should have
Minimum 2+ years of team management experience
BSc/MSc in Business Management, Economics
Familiarity with call center software and tools is a plus
Proficiency in English and advanced computer skills (Microsoft Office)
Strong communication and interpersonal skills
Strong troubleshooting and problem solving skills
💎 What we offer
Continuous training in new technologies and tools
Career development and growth opportunities
Competitive bonus scheme, performance-based
Group health/medical insurance package
Internal wellbeing actions
⭐ Join #teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.
Τομέας
Κέντρο Εξυπηρέτησης / Call Center
Χώρος Εργασίας
Στο χώρο εργασίας
Σύμβαση Χρόνου
Αορίστου
Τύπος εργασίας
Πλήρης απασχόληση
Περιγραφή Εταιρείας
At Kotsovolos, member of PPC Group, we believe in the constant growth and development of our company and our over 3,000 people.
Our philosophy is to empower our people to achieve a better life, by applying this in all our actions. We invest in our network of 97 stores in Greece and Cyprus, having established 2 modern training centers in Athens and Thessaloniki, counting over 50,000 hours of training and 350 workshops per year. We constantly ensure our people have growth opportunities, creating new teams and innovative projects for them. Our goal is to highlight and enhance everyone's talent and creativity. For more than 73 years, we've been the first to introduce technological advances for a Better Life.
This is our daily challenge: to make a difference, so that all of us can be MORE.
Περισσότερα
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