technical account manager

About the role:

KAFKAS, the leading distributor of electrical equipment in Greece, is looking for a dynamic and results-driven Technical Account Manager (TAM) to join our high-performing team. In this role, you will act as a key link between our clients and our cutting-edge solutions, ensuring their technical and business needs are fully met.

This is an exciting opportunity for a talented professional who thrives in client-facing roles and has a strong technical background. If you are passionate about technology, focused on customer success, and eager to grow professionally, we encourage you to apply.

Key Responsibilities:

• Develop and maintain strong relationships with key clients, serving as their primary point of contact for technical matters

• Possess in-depth knowledge of our products and effectively communicate technical information to both technical and non-technical audiences

• Collaborate with Account Managers, Product Managers, and Technical Support Engineers to ensure client satisfaction and resolve technical challenges

• Oversee the implementation of technical solutions, ensuring timely delivery and alignment with client expectations

• Provide ongoing technical support and guidance, troubleshoot issues, and coordinate resolutions with internal teams

• Collect client feedback and relay it to relevant teams for continuous product and service improvement

• Deliver client training sessions and develop clear, detailed product documentation

Required Qualifications:

• Bachelor’s degree in Electrical Engineering or a related field

• Strong technical background with the ability to understand and explain complex concepts

• Excellent communication, negotiation, and interpersonal skills

• A proactive, solution-oriented mindset with strong problem-solving abilities

• Previous experience with industrial products and applications (e.g., PLCs, variable speed drives, sensors, instruments) is considered a plus

What We Offer:

• Competitive salary & benefits package

• Work in an award-winning company (Best Workplace in Greece for 11 years)

• A dynamic and collaborative work environment

• Opportunities for professional growth and development