Τι θα κάνεις
- Αναπτύσσεις και συντηρείς αναφορές και dashboards σε Excel και Power BI για την παρακολούθηση λειτουργιών και έργων.
- Αναλύεις δεδομένα παραγγελιών, εξυπηρέτησης, Voice of Customer και ψηφιακών καναλιών για τον εντοπισμό τάσεων και ευκαιριών βελτίωσης.
- Παρακολουθείς KPIs, εντοπίζεις αποκλίσεις και προτείνεις διορθωτικές ενέργειες.
- Υποστηρίζεις έργα Digital Transformation μέσω επικύρωσης δεδομένων, ανάλυσης απαιτήσεων, testing, User acceptance testing και παρακολούθησης υιοθέτησης.
- Χαρτογραφείς και αξιολογείς customer journeys και επιχειρησιακές διαδικασίες, εντοπίζοντας σημεία τριβής.
- Ετοιμάζεις παρουσιάσεις, εκτελεστικές αναφορές και τεκμηριωμένες προτάσεις για επιχειρηματικές αποφάσεις.
- Συνεργάζεσαι με τα τμήματα της εταιρείας για συνεπή εμπειρία πελάτη και παρακολούθηση ενεργειών βελτίωσης.
Βασικές προϋποθέσεις
- 1+ χρόνια εμπειρίας
- Ανάλυση δεδομένων, Excel, Power BI και Business intelligence για αναφορές και οπτικοποίηση.
- Παρακολούθηση KPIs και Οπτικοποίηση δεδομένων για αξιολόγηση απόδοσης.
- Ανάλυση απαιτήσεων, Επικύρωση δεδομένων και User acceptance testing.
- Customer journey mapping και Ανάλυση επιχειρησιακών διαδικασιών.
- Root cause analysis και Continuous improvement.
- Digital transformation και Customer experience management.
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών και παροχών.
- Η ευκαιρία να εργαστείτε σε βραβευμένη εταιρεία, η οποία έχει αναγνωριστεί ως Best Workplace στην Ελλάδα για 12 χρόνια, μαζί με ευκαιρίες επαγγελματικής ανάπτυξης και μάθησης σε ένα δυναμικό περιβάλλον.
Περιγραφή Θέσης
We are looking for a highly analytical professional to support the Customer Experience and Digital Transformation teams by analysing data and identifying improvement opportunities across the organisation’s omnichannel operations. The role will contribute to monitoring the performance of customer…
Περιγραφή Εταιρείας
V. KAFKAS S.A. is on a course of continuous development for more than 45 years. Founded in 1975, is the leading company provider in the electrical equipment, technology products, lighting, home & buildings’ automation and energy management solutions’ market in Greece.
The company is one of the most dynamic and fast-developing in Greece, having a network of 81 stores in Greece & Cyprus. The specialized departments of Lighting, ICT, Energy Solutions, Industry, Shipping, Project Management and the two Construction Units in Thessaloniki offer a wide range of innovative products and solutions to its customers.
One of the company’s key strategic decisions is to forge alliances with leading international firms, acting as a catalyst for technology, products & holistic solutions transmission to end-users. The company addresses a wide range of B2B customers.
The leading position of V. KAFKAS S.A. is verified as the company was assessed in 2019, as one of the 7 most dynamic companies in Greece, among 8.000 companies, in the context of “Growth Awards” by Eurobank and Grand Thornton.
The role of KAFKAS is to be the connecting link that will manage in an innovative way all the mature technology products of its suppliers, transforming them into affordable solutions while offering security, comfort and saving of both resources and energy.
The company constantly invests in the professional & personal development of its staff through continuous training programs that assist in the enhancement of their skills, talents and know-how.
Continuous training and lifelong learning is fundamental for V.KAFKAS S.A.’s progress. Kafkas Institute of Training & Development, has 8 successful years of presence in the market, is certified as a Lifelong Learning Centre, Level 2 and has delivered more than 380 educational services to both the company’s personnel and professionals.
Περιγραφή Εταιρείας
V. KAFKAS S.A. is on a course of continuous development for more than 45 years. Founded in 1975, is the leading company provider in the electrical equipment, technology products, lighting, home & buildings’ automation and energy management solutions’ market in Greece.
The company is one of the most dynamic and fast-developing in Greece, having a network of 81 stores in Greece & Cyprus. The specialized departments of Lighting, ICT, Energy Solutions, Industry, Shipping, Project Management and the two Construction Units in Thessaloniki offer a wide range of innovative products and solutions to its customers.
One of the company’s key strategic decisions is to forge alliances with leading international firms, acting as a catalyst for technology, products & holistic solutions transmission to end-users. The company addresses a wide range of B2B customers.
The leading position of V. KAFKAS S.A. is verified as the company was assessed in 2019, as one of the 7 most dynamic companies in Greece, among 8.000 companies, in the context of “Growth Awards” by Eurobank and Grand Thornton.
The role of KAFKAS is to be the connecting link that will manage in an innovative way all the mature technology products of its suppliers, transforming them into affordable solutions while offering security, comfort and saving of both resources and energy.
The company constantly invests in the professional & personal development of its staff through continuous training programs that assist in the enhancement of their skills, talents and know-how.
Continuous training and lifelong learning is fundamental for V.KAFKAS S.A.’s progress. Kafkas Institute of Training & Development, has 8 successful years of presence in the market, is certified as a Lifelong Learning Centre, Level 2 and has delivered more than 380 educational services to both the company’s personnel and professionals.