service desk analyst int-0172

Key activities and responsibilities of this role include:

• Serving as a frontline support specialist, adeptly resolving user and system issues via telephone and remote control technologies
• Delivering proactive technical support services, ensuring prompt and efficient issue resolution
• Maintaining accurate records of all activities undertaken, contributing to the enhancement of the company’s Knowledge Base
• Undertaking the management, maintenance, and troubleshooting of clients’ networks, equipment, software, and services
• Making recommendations to optimize IT performance and to prevent future problems

Professional experience & qualifications of a successful candidate:

• Bachelor’s degree in Computer Science or a related field; Microsoft Certification is considered a plus
• Proficiency in Microsoft Desktop Operating Systems – Windows 10, Windows 11, with familiarity with Mac OS considered beneficial
• Proficient in providing remote desktop support
• Hands-on experience with Microsoft Office Products
• Knowledge of Remote Desktop Services
• Willingness to work independently and participate in an on-call rotation, including evening shifts (2 pm – 10 pm Greece time)
• Excellent knowledge of English (fluent in both written and spoken English)

 Core competencies of a successful candidate:

• Strong analytical and problem-solving skills, enabling effective issue diagnosis and resolution
• Exceptional communication and interpersonal skills
• Ability to prioritize tasks and demonstrate good time management
• Ability to work independently and collaborate effectively in a team environment