receptionist int-0320

Intellectica is seeking a skilled Receptionist to join a modern dental clinic specializing in advanced technologies and innovative techniques. Based in Athens, Greece the selected candidate will be the first point of contact for patients and visitors, ensuring a smooth and positive experience while supporting the clinic’s daily operations.

Key activities and responsibilities of this role include:

• Greeting patients and visitors with professionalism and warmth, ensuring a seamless check-in process
• Handling internal phone calls, messages, and coordination among team members
• Assisting in scheduling, rescheduling, and confirming patient appointments
• Preparing and managing patient prescriptions as instructed by the dental team
• Maintaining the cleanliness and organization of the reception area and waiting room, creating a welcoming atmosphere
• Addressing patient concerns with empathy and professionalism, escalating issues to the appropriate personnel when necessary
• Supporting clerical duties such as documentation, updating patient records, and other related activities
• Any other task that may be required from time to time

Professional experience & qualifications of a successful candidate:

• Previous experience in secretarial and/or administrative support
• Familiarity with CRM tools is highly desirable
• Proficiency in MS Office Suite
• Willingness to work in a rotational schedule
• Fluent in Greek and English

Core competencies of a successful candidate:

• Strong interpersonal and communication skills, with a friendly and approachable demeanour
• Excellent organizational and multitasking abilities.
• Problem-solving skills with the ability to handle complaints calmly and professionally
• Attention to detail and a proactive mindset
• High level of discretion and professionalism