ict team leader int-0260

Based in Athens, Attiki, the ideal candidate, will play a pivotal role in managing a high-performing ICT team, ensuring excellent delivery service, and driving the successful implementation of diverse technical projects.

Key activities and responsibilities of this role include:

• Leading, mentoring, and inspiring the ICT team, fostering a culture of collaboration and excellence
• Managing team workflows, prioritizing tasks to ensure optimal efficiency and effectiveness
• Planning, executing, and monitoring ICT projects to ensure timely delivery within budget and scope
• Collaborating with channel partners and vendors to align solutions with client needs and organizational goals
• Providing expert-level support for technical escalations, ensuring fast and effective resolution
• Identifying and implementing process improvements to enhance service quality and operational efficiency

Professional experience & qualifications of a successful candidate:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• A minimum of 5 years in an ICT engineering role, with at least 1 year in team leadership
• Certifications in telephony or VoIP systems are highly regarded
• Proven expertise in the following areas: 1) Asterisk-based IP-PBX installation and administration, 2) Alcatel-Lucent PBX systems and networking configurations, 3) Advanced network management (routing, switching, and firewall configuration), 4) VoIP and IP telephony systems
• Fluent in both English and Greek

 Core competencies of a successful candidate:

• Strong leadership skills with the ability to manage teams effectively
• Excellent problem-solving abilities and a structured approach to tackling technical and operational challenges
• Outstanding communication and interpersonal skills to liaise with partners, vendors, and internal stakeholders
• High emotional intelligence to manage demanding clients and resolve conflicts with tact
• Customer-focused mindset with a commitment to delivering quality results swiftly and reliably
• Proficiency in distinguishing priorities and balancing multiple demands in high-pressure environments