vendor service desk agent

The Vendor Service Desk Agent will support the Shared Services Center Accounts Payable department within the team, provide support to IMERYS suppliers across EMEA resolving their requests and ensure a smooth cooperation. The agent will operate across several different ERP’s as well as other tools, in order to maintain master data integrity and accuracy. 

Main Accountabilities

• First level of contact for IMERYS suppliers. Responds accurately to the supplier requests and achieves SSC VSD team-wide resolution timeframes set.
• Ensures vendor master data accuracy by following the internal sensitive data validation process accordingly.
• Attends and incorporates training sessions and participates in continuous improvement actions.
• Occasionally assists with general accounting tasks such as remittance analysis, ledger reconciliation, invoice posting and more.
• Carries out recurring Internal Audit compliance actions, as stated in IMERYS compliance protocols.
• Communicates and liaises with all relevant stakeholders on an ongoing basis in order to successfully identify and implement improvement initiatives.

Candidate Profile

• At least 2 years of hands-on experience in customer service/ accounting and/or vendor service management.
• Fluency in English.
• Familiarity with at least one of the following ERPs will be considered a strong plus: Sage, SAP, JDE, IFS.
• Excellent communication & interpersonal skills.
• Strong time management & organizational skills.
• Customer oriented approach.
• Analytical skills and root-cause analysis approach.
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