customer service team leader

 For our Athens Centre Store, we are looking for:

    Customer Service & Exchanges and Returns Team Leader

Reporting to the Customer Relations Manager, the suitable candidate will be responsible and accountable for:

• Ensuring the implementation of all company policies and routines that apply in your areas of responsibility
• Ensuring that all (company and legal) safety and security guidelines are followed in your areas of responsibility
• Securing the smooth operation of all of the departments in your area of responsibility according to HM procedures
• Implementing the actions agreed in order to improve the ICSS, Brand capital and employee satisfaction indices
• Ensuring that the external services partners (Transportation and Assembly) performance comply with the agreed objectives
• Controlling, Steering and following up all operating costs and KPIs related to your areas of responsibility
• Selecting, developing and maintaining a motivated team capable of producing the agreed objectives
• Monitor and improve the shopping experience for the customer all around the store by compiling, tracking and working with customer comments

Qualifications and Competences Required:

• University Degree
• Very strong Customer Focus
• Good people management skills
• Achievement drive, initiative taking and problem solving skills
• Very good communication skills and team oriented personality
• Good planning, organizational and problem solving skills
• Ability to work under pressure and strict deadlines
• Good knowledge of English
• Good knowledge of MS Office and Navision

Qualifications and Competences Preferred:

• Very good communication skills and team oriented personality
• Good planning, organizational and problem solving skills

What we offer

At IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.

• 💰 Competitive Compensation: Attractive salary & benefits package.
• 🩺 Health & Well-being: Comprehensive group life & medical insurance.
• 💻Employee Development: 40+ hours of annual training for continuous learning & development.
• 🚀 Career Growth: 8/10 positions are filled from within, reflecting our commitment to internal talent.
• 🛍️ Special Discounts: Discounts on IKEA products & other Fourlis Group brands.
• 🚗 Transportation Support: Transportation cards or toll coverage. 
• 🌍 Inclusive Environment: A welcoming, international & diverse team.

Are you the one? Get in touch with us, by submitting your complete resume

All applications will be treated with the strictest confidentiality. Kindly note that only shortlisted candidates will be contacted for this position, due to high volume of applications received