onsite technician 17413

Your skills

• 3+ years of experience in desktop support, with at least 1 year handling executive support, has already worked in global organization if possible .
• Good knowledge in Windows 10/11, macOS, iOS, and Android support.
• Strong troubleshooting experience with Microsoft 365, Exchange, Teams, and OneDrive.
• Knowledge of VPN, remote access, and endpoint security tools (BitLocker, CrowdStrike, etc.), ticketing system.
• Familiarity with video conferencing tools (Zoom, WebEx, Microsoft Teams Rooms).
• Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting).
• English skills
• Communication skills

Your tasks

Advanced Troubleshooting & Technical Support:

Provide support for desktop, laptop, and peripheral issues.

• Troubleshoot hardware, software, network connectivity, and security issues across Windows, macOS, and mobile devices.
• Support enterprise applications (Microsoft 365, VPN, collaboration tools, security software, etc.).

White Glove & Executive Support:

• Deliver high-touch, personalized support to C-level executives, board members, and VIP users.
• Provide onsite and remote assistance for executive workstations, home offices, and travel setups.
• Ensure seamless video conferencing, collaboration tools, and secure remote access for VIPs.
• Proactively monitor and optimize IT environments in executive offices, conference rooms, and high-profile events.
• Maintain a professional and discreet approach while resolving executive IT issues quickly and efficiently.

Collaboration & Documentation:

• Document troubleshooting steps, configurations, and best practices for VIP support.
• Train and mentor other technicians on troubleshooting and white-glove support techniques in case of need
• Continuously improve IT service delivery processes to enhance VIP support experiences.

Your benefits

• Buddy program
• Health/ Medical insurance
• International job opportunities
• Onboarding program
• Staff discounts
• Unlimited employment contract

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.