director of rooms

At Four Seasons Astir Palace Hotel Athens, we are dedicated to creating remarkable guest experiences through exceptional service and attention to detail. We are currently seeking a dynamic and experienced Director of Rooms to join our Executive Team. This senior leadership role plays a pivotal part in the success of the Rooms Division and is integral to the hotel’s Planning Committee, contributing to long-term strategy, innovation, and service excellence.

As Director of Rooms, you will lead a large and diverse team across Front Office, Concierge, Housekeeping, Laundry, and Guest Experience, ensuring that all aspects of the guest journey reflect the world-class standards of Four Seasons. Your leadership will directly impact guest satisfaction, staff engagement, operational efficiency, and overall profitability.

What You Will Do

• Provide strategic and hands-on leadership to all Rooms Division departments.

• Supervise, coach, and develop managers and teams, fostering a culture of excellence and professionalism.

• Ensure that all guest interactions are handled with the highest level of care, service, and personalization.

• Collaborate across departments to enhance the guest experience and ensure seamless operations.

• Personally engage with guests, respond to feedback and lead service recovery initiatives.

• Lead the division’s recruitment, performance management, scheduling, and training.

• Oversee quality assurance standards (e.g. LQA, Medallia), implementing corrective action plans where needed.

• Participate in long-term hotel planning, including budgeting, CAPEX projects, and innovation initiatives.

• Monitor labour costs, operating expenses, and revenues—ensuring financial targets are met through effective planning and decision-making.

• Represent the Rooms Division at the Planning Committee, contributing to the hotel’s strategic direction.

What You Bring

• Proven senior leadership experience in a luxury hotel or resort setting.

• A demonstrated ability to inspire and lead high-performing teams in a multicultural environment.

• Strong analytical skills and sound business acumen.

• Deep understanding of service standards and luxury guest expectations.

• Excellent interpersonal and communication skills—both written and verbal in English.

• Proficiency in Microsoft Office; knowledge of Opera and other property management systems is an asset.

• A flexible, forward-thinking mindset with a commitment to continuous improvement.

• A collaborative, respectful, and strategic presence at the executive table.

What We Offer

• Competitive compensation and comprehensive benefits package.

• Participation in the hotel’s Planning Committee and executive-level decision-making.

• Pension plan and private health insurance coverage.

• Relocation package for international or non-local hires.

• Complimentary employee meals, and laundry service.

• Access to Four Seasons’ global training and development programs.

• Complimentary stays at Four Seasons properties around the world, as part of our global employee travel benefits.

• A dynamic and inclusive workplace where your leadership makes a true impact.

Join Four Seasons Astir Palace Hotel Athens and take your career to the next level. If you are a passionate, forward-thinking hospitality professional with a desire to shape the future of luxury service, we invite you to apply today.