At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Communication & Reservations Agent for the Season 2026 (minimum 7 or 8 months contract).

What You Will Do

• To always be fully aware of Four Seasons core standards and service Culture. 

• Capture sales from in-coming reservations calls and coordinate details of each reservation. 

• Answer all incoming calls and FS messenger from outside and channel them as appropriate. 

• Reply to all guests’ inquiries for accommodation or general hotel information 

• Articulate the description of the hotel and explain the features to maximize finalizing the booking 

• Thereafter register all the pertinent information within the right systems and follow up thoroughly to make sure the guests satisfaction and smooth operation. 

• Responsible for effective implementation and compliance Reservation Standards 

• Achieve targeted goals in Hotel Mystery Shopping calls (whenever applicable) 

• Maintain accuracy and cleanliness of the PMS Database 

• Ensure market segmentation is accurate for each reservation 

• Merge profiles as necessary 

• Create hierarchies/relationships between Corporate Accounts 

• Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head. 

• Answer General Reservations e-mail, retrieve and distribute e-mail. 

• Handle guest complaints in accordance with Four Seasons policy. 

What You Bring

• Applicants must have European Passport or the legal right to work in Greece.

• Excellent verbal & written communication skills in English are essential.

• Previous experience in a similar role is advantage.

• Proficiency in Greek language is an advantage.

What We Offer

• Competitive Salary and comprehensive Benefits Package.

• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services.

• Ticket Restaurant monthly allowance of €100.

• Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests.

• Employee Recognition Program. 

• Opportunities for Global Travel through Task Forces and Transfers

• Access to Four Seasons global Training & Development.

Schedule & Hours  

• Summer Seasonal Job - 5 working days per week, with 2 days off. 

• Schedule is changing every week according to business needs.

If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!