it support specialist

Being a part of the IT team, reporting to the Front Office IT Services Manager, you will be responsible and accountable for:

• Administering, monitoring, supporting, and maintaining the Front Office applications to ensure the undisrupted operation of the IT (Stores IKEA, Holland and Barrett & Intersport, E-commerce) & Telecommunication systems and the best Customer Service

• Providing Helpdesk services and ticketing based on SLA

• Implementing all necessary IT routines and procedures

• Providing 1st level support on all IT issues

• Participating in IT related projects and new stores establishments

Qualifications & Competencies required:

• Bachelor’s Degree (in Information Technology or related field will be considered as an asset)

• At least 1 years of relevant work experience

• Achievement drive, initiative taking and problem solving skills

• Strong Customer Focus

• Team player

• Good planning, organizational and follow up skills

• Good communication and interpersonal skills  

• Ability to work under pressure and strict deadlines  

• Good command of the English language

Qualifications considered as an asset:

• Experience in Retail Business Processes and Systems

• Experience in ERP applications (preferably Microsoft Dynamics Nav)

• Good Knowledge of Microsoft SQL RDBMS

We offer:

• Competitive remuneration & benefits package 

• Extensive continuous training 

• Career & development prospects in FOURLIS Group