concierge

As a Concierge you will be responsible for responding to a wide variety of guest needs to ensure a smooth and pleasant experience for them. You will assist guests in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. 

Why you’ll love F ZEEN KEFALONIA

F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work. 

What you’ll do

• Welcome guests to our hotel  
• Answer the inquiries of guests on a timely basis 
• Give the required information about different areas of our hotel to the guests 
• Promote the services provided by our hotel 
• Foresee the needs of guests and ensure guests are satisfied with our service while residing at our hotel 
• Arranging tours and activities 
• Help guests with various tasks like arranging transport, providing supplies, etc. 
• Address grievances issues and inform Front Office Manager as and when required 
• Complete and maintain any incident reports, daily activity reports or other reports requested by management 
• Arranging special services 
• Escort the guests to their rooms when needed 
• Manage guest complaints 

What we are looking for

• Previous work experience as a Guest Relations Agent, Concierge or similar role, ideally in a 5* hotel environment 
• Excellent command of the English language 
• Knowledge of any additional language will be considered as an asset 
• Experience in Hotel Program (PMS) will be considered as an asset 
• Computer literacy (Outlook, Excel, Word etc) 
• Professional attitude and appearance 
• Solid written and verbal communication skills 
• Ability to be resourceful and proactive when issues arise 
• Excellent interpersonal skills 
• Multitasking and time-management skills, with the ability to prioritize tasks 
• Teamwork spirit and customer service attitude 

What we offer

• Positive working environment 
• Training and career development 
• Competitive remuneration package 
• Single or double occupancy accommodation at fully equipped apartments 
• Daily meals 
• Uniforms 
• Transportation from and to the hotel for duty 
• Other seasonal perks & benefits also in addition to results 

Join Our Team

• A team that is built on respect and excellent service over collaboration.
• A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.
• A team of happy employees, that are driven within their working environment to contribute to a common goal
• A team that celebrates achievements made individually and encourages positive attitude and integrity
• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
• A mindful and considerate, people-oriented workplace
• A family-run company with exceptional high standards both for the guests and the employees alike

Send us your CV and be part of our team!