sales customer support specialist

In this role, you will assist the sales team in obtaining and retaining customers by performing administrative and clerical tasks. Your main duties will include responding to customer questions and concerns, ensuring that the sales team provides superior customer service, and supporting all after-sales service.

Role responsibilities

• Compile daily lists of leads and delegating them to sales team associates
• Handle all administrative duties for the CDU team, including communicating directly with customers, responding to inquiries and resolving any issues that arise
• Provide assistance to management team members and executives as needed
• Perform data entry duties in regards to metrics, portfolio figures, customer support and other key data
• Execute and process policy amendments in a timely manner and inform clients upon completion
• Remind via calls clients for their renewals of cancelations
• Εxpedite urgent requests and contact clients accordingly
• Ensure that our sales team is able to function effectively and meet the company’s sales objectives

Knowledge, Skills & Experience

• Degree in Business Administration, or a related field
• 2-5 years work experience
• Excellent interpersonal skills and ability to work effectively within a team.
• Ability to complete tasks and make decisions independently.
• Proficiency in computer use, including basic spreadsheet and word processing software.
• Strong time management and organizational skills to handle multiple projects efficiently.
• Exceptional customer service skills with a professional approach, especially in person and over the phone when interacting with insurance relationship managers and customers.
• Clear communication skills with the ability to explain concepts in simple terms to help customers understand and resolve issues.
• Problem-solving skills with the ability to apply critical and creative thinking to identify and resolve issues with policies.

What we offer

What we offer 

In Eurolife FFH we believe in the power of people becoming the best version of themselves. We want our employees to feel valued, heard, respected and included in an environment where they are having fun, they find meaning in work and deep sense of purpose. 

As a member of our team:

• You will have the opportunity to work in a leading multinational insurance company with prominent positioning in the local market
• You will be working in an environment based on fairness, transparency and recognition 
• A competitive compensation package relevant to qualifications
• You will develop abilities and skills that will help your personal and professional growth
• Take advantage of Learning and Development opportunities that will develop a deeper insight and stronger capabilities