contact center agent

We are looking for a Contact Center Agent to join our Eurolife FFH team.

Role Responsibilities

As a Contact Center Agent, you will be responsible for:

• Answer inbound and outbound calls in a timely and friendly manner

• Manage the incoming chat

• Identify customers needs, clarify information, provide solutions and manage complaints

• Manage and process customers’ requests in collaboration with other departments

• Collect lead for prospective/existing customers

• Manage the emails and check of supporting documents

Knowledge, Skills & Experience

• Lyceum, IEK, BSc degree

• Previous experience in insurance industry/ customer support role/customer service or equivalent

• Computer use competency (MS Office/ CRM system)

• Excellent knowledge of English language

• Certification (level A) for the provision of insurance advisory services will be considered a plus

• Strong communication, negotiation and interpersonal skills

• Customer focus and adaptability to different personality types

• Flexibility and adaptability in performing additional tasks where needed

What we offer

Our goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:

• The opportunity to work in a leading multinational insurance company with prominent positioning in the local market

• Continuous training and development opportunities