claims support τeam leader

We are looking for an experienced and motivated Team Leader to join our Claims Team at the Eurolife Experience Center. In this role, you will oversee a team of dedicated associates, drive performance, and ensure the seamless management of operations and projects.

Role Responsibilities 

Team Management

• Set priorities and define team goals.
• Address and manage critical issues effectively.
• Monitor performance and ensure operational excellence.
• Provide coaching, training, and development for team members.
• Conduct performance evaluations and support continuous improvement.

Project & Initiative Management

• Lead and oversee various projects, initiatives, and User Acceptance Tests (UATs).
• Identify team and process needs, clarify issues, and provide effective solutions.

Business-as-Usual (BAU) Operations

• Oversee day-to-day claims operations.
• Manage email correspondence and approvals beyond team authority limits.

Reporting & Analytics

• Prepare daily operational overviews.
• Monitor demand and capacity on a monthly basis.
• Generate performance reports using the SalesForce CRM tool.
• Create ad hoc reports and dashboards as required.

Knowledge, Skills & Experience

• BA/BS degree or equivalent.
• 2-4 years of experience in Customer Service.
• 1 year of team management experience will be considered as a plus.
• Knowledge as a claims adjuster is not required.
• Strong organizational, analytical, and communication skills.
• A proactive approach to problem-solving and team development.

What we offer 

Our goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits: 

• The opportunity to work in a leading insurance company with prominent positioning in the local market 
• A competitive compensation package relevant to qualifications 
• Continuous training and development opportunities 
• Health Insurance Plan 
• Hybrid Working Model