erp technical support analyst
Epsilon Net
Θεσσαλονίκη
Θεσσαλονίκη
Υβρυδική
Πληροφορική
Αορίστου
Πλήρης απασχόληση
Περιγραφή Θέσης
Epsilon Net, the Largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions, offers you:
Career Growth – Become part of a team that fosters growth, learning, and personal development.
Supportive Culture – Achieve greatness in a space that emphasizes cooperation, idea exchange, and a pursuit of excellence.
Top Clients & Technology – Join forces with top-tier business professionals and utilize the most innovative Microsoft tools.
🧩 About the Role
The ERP Technical Support Analyst provides second-level support for ERP systems and related network integrations. You’ll troubleshoot technical issues, manage system configurations, and support POS, mobile, and B2B connections to ensure smooth business operations.
⚙️ What You’ll Be Doing
Provide second-level technical support for ERP systems and associated network integrations.
Troubleshoot and configure POS connections, mobile SFA applications, and B2B client networks.
Develop and maintain automation scripts using JavaScript to streamline support tasks.
Write and execute SQL queries for data reporting and analysis.
Support Business Intelligence reporting and assist in system and user acceptance testing (UAT).
Collaborate with internal teams and clients to resolve escalated issues effectively.
✅What We’re Looking For
2–4 years of experience in ERP or technical support roles.
Strong understanding of POS/EFT systems, mobile ERP connectivity, and B2B integrations.
Proficient in JavaScript scripting and SQL for automation and reporting purposes.
Experience with Power BI is preferred.
Excellent problem-solving, communication, and client-facing skills.
Ability to work independently and manage multiple priorities in a dynamic environment.
💼What We Offer
💰 Competitive salary & benefits package.
📚 Ongoing training & career development (Epsilon Training & Epsilon College).
🩺 Private medical insurance & psychological support services.
💻 Hybrid working model (Athens & Thessaloniki) / Remote for other cities.
🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).
Υβρυδική
Πληροφορική
Αορίστου
Πλήρης απασχόληση
Περιγραφή Εταιρείας
𝟔𝐭𝐡 𝐄𝐔𝐑𝐎𝐏𝐄’𝐒 𝐁𝐄𝐒𝐓 𝐖𝐎𝐑𝐊𝐏𝐋𝐀𝐂𝐄 & 𝐈𝐂𝐓 𝐂𝐎𝐌𝐏𝐀𝐍𝐘 𝐎𝐅 𝐓𝐇𝐄 𝐘𝐄𝐀𝐑 𝟐𝟎𝟐𝟑 🏆
EPSILON NET is a continuously growing Group of Companies dedicated to information technology, digital content development, and vocational training.
It employs more than 1500 employees and has a certified network of 500 partners throughout Greece.
As the catalyst in the Digital Transformation of Greek Enterprises, the Group invests continuously in state-of-the-art technologies offering a range of holistic solutions covering the most demanding and contemporary needs. EPSILON NET Group of companies is a one-stop-shop destination for the modern professional, as it provides combined comprehensive information 24/7 and vocational training services.
Today, 29 specialized companies are the subsidiaries of the EPSILON NET Group, ensuring Group’s leading position in the Greek business market.
Περισσότερα
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