Enorme Hotels is seeking a Front Office Manager who embodies friendliness, patience, and professionalism to join our dynamic team. As the face of our hotel, you will create welcoming experiences for every guest while efficiently managing the front desk operations. We value a candidate who is knowledgeable, helpful, and always maintains a positive attitude, ensuring each visitor feels valued and well cared for.

Your main duties will be 🛎️

1. Greet all guests warmly and assist with the check-in and check-out processes

2. Maintain a positive attitude and friendly demeanor at all times

3. Respond promptly to all guest questions and requests

4. Handle travel arrangements for guests

5. Manage queries and complaints via phone, email, and general correspondence

6. Answer, forward phone calls, and manage communication professionally

7. Keep the front desk and workspace tidy and orderly

8. Assist with various administrative tasks as needed, including receiving, sorting, and dispatching daily mail

9. Perform transcription, printing, and photocopying duties

10. Maintain safety and hygiene standards of the reception area

11. Handle walk-in guests and manage last-minute reservations efficiently

Qualifications ✔️

1. Education in Tourism Services

2. Minimum of two (2) years’ experience in a similar front office management role

3. Solid written and verbal communication skills

4. Fluency in English; knowledge of German or French is preferred

5. Ability to maintain a positive, friendly attitude even under high pressure situations

6. Excellent knowledge of PMS (Property Management Systems) and Microsoft Office

7. Professional appearance and demeanor

Why join Enorme Hotels?

We offer a competitive remuneration package along with a professional working environment. You will have access to continuous education and training to advance your career, plus accommodation opportunities at our long-distance hotels. Join us and be part of a hotel brand that values your expertise and dedication.