The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties include greeting guests, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.

Responsibilities

• Greet all guests and assist them with check-in & Check -out

• Maintain a positive attitude and friendly demeanor

• Respond to all guest questions and requests

• Handling travel arrangements

• Handling queries and complaints via phone, email & general correspondence

• Answer and forward phone calls

• Keep a tidy and orderly workspace

• Assist with administrative tasks as needed

• Receiving, sorting, distributing and dispatching daily mail

• Handling transcription, printing, photocopying

• Maintaining safety and hygiene standards of the reception area

• Handling walk-in guests & last minute reservations

Requirements

• Education on Tourism Services

• Two (2) years’ minimum experience in the same position

• Solid written and verbal communication skills

• Fluency in English & Preferably German or French

• Ability to maintain a positive, friendly attitude even under high pressure

• -Excellent knowledge of PMS & Microsoft Office

• Professional Appearance

Benefits

• Competitive remuneration package

• Professional working environment

• Continuous education and training

• Accommodation in long dinstant hotels