it helpdesk specialist (3628)

We are seeking a skilled and customer-focused IT Helpdesk Specialist to provide technical support and assistance to end-users across the organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, resolving network problems, and ensuring smooth IT operations. This role requires strong communication skills, technical expertise, and a proactive attitude toward problem-solving.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.

• Diagnose and resolve hardware, software, and network issues in a timely and professional manner.

• Install, configure, and maintain computer systems, applications, and peripheral devices.

• Manage user accounts, permissions, and access rights in Active Directory and other systems.

• Document technical issues and solutions in the helpdesk system for future reference.

• Escalate complex issues to higher-level support or specialized teams when necessary.

• Assist with onboarding and offboarding processes, including device setup and account provisioning.

• Maintain inventory of IT equipment and ensure proper asset tracking.

• Provide support for remote users and troubleshoot VPN and connectivity issues.

• Stay updated with the latest IT trends, tools, and best practices.

Qualifications 

• Proven experience as a Helpdesk Specialist, IT Support Technician, or similar role.

• Strong knowledge of Windows operating system.

• Familiarity with Microsoft 365, Active Directory, and basic networking concepts.

• Excellent problem-solving and communication skills.

• Ability to work independently and manage multiple tasks effectively.

• Customer-oriented mindset with a focus on delivering high-quality support.

• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified) are a plus.

The Company Offers 

• Opportunities for further development 

• Competitive remuneration package 

• Continuous Learning and development.