demand and testing coordinator

As part of a dynamic Business Analysis & Application Development Governance Team, your aim will be to manage the demand for software services, coordinating testing activities and ensuring the successful delivery of high-quality software solutions.

Your day-to-day:

• Evaluate and prioritize IT software project demands based on business value, feasibility, and resource availability.
• Maintain the demand management process, ensuring that all requests are efficiently tracked and addressed.
• Collaborate with business stakeholders, analysts, and software teams to define solution requirements and scope for demand requests.
• Conduct regular communication with stakeholders, providing updates on demand status, timelines, and resource allocation.
• Monitor and report on key performance indicators (KPIs), such as service fulfillment and customer satisfaction.
• Plan and oversee testing activities, ensuring the creation of comprehensive test plans and test cases.
• Coordinate with project managers, business analysts, and development teams to define testing requirements and timelines.
• Facilitate user acceptance testing (UAT), monitoring and reporting on testing progress, defect status, and overall product quality.
• Continuously improve testing processes and tools to optimize efficiency and effectiveness.
• Develop and implement testing strategies, methodologies, and best practices to enhance the quality of software solutions.

What we are looking for:

• Educational background: BSc or MSc in Computer Science or a relevant technology-related field.
• Professional experience: At least 2 years of experience in demand management and/or testing coordination.
• Solid knowledge of demand management and testing methodologies.
• Familiarity with JIRA and its components; knowledge of Confluence and Zephyr will be considered a plus.
• Critical and analytical thinking: Strong problem-solving abilities to address challenges effectively.
• Advanced organizational and time-management skills to manage multiple tasks efficiently.
• Ability to deliver high-quality results with limited supervision.
• Exceptional communication skills in both Greek and English.

What we offer:

• Dynamic Environment: Join a fast-paced environment in a leading multinational insurance company with a strong team culture
• Competitive Package: Enjoy a competitive remuneration and benefits package, including a health and pension insurance plan
• Career Growth: Access continuous learning opportunities and career development prospects

If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!