Jobily
technical support consultant
Περιγραφή Θέσης
We are looking for a motivated Technical Support Consultant to join our dynamic and high-caliber team.
Your Role
Support the analysis, setup, and basic configuration of Electronic Data Interchange solutions
Provide 1st and 2nd level technical support to clients
Monitor processes and identify issues in data exchange flows
Handle client requests and incidents via phone, email, and remote access, acting as the first point of contact
Manage and track client cases through the CRM system, ensuring timely updates and proper status reporting
Troubleshoot basic technical issues and escalate more complex cases when needed
Participate in testing, validation, and migration processes of EDI messages and integrations
Perform basic technical implementations (e.g. agent installation) and collaborate with internal teams
Your Qualifications & Skills
Degree from a University/Technological Educational Institute (AEI/TEI/IEK) in Computer Science or a related field.
Minimum 1 year of previous experience in a similar position
Basic understanding of IT systems or business applications
Basic knowledge of SQL (e.g. simple queries, data retrieval, basic troubleshooting)
Familiarity with data exchange technologies
Good communication skills and customer-oriented mindset
Problem-solving attitude and attention to detail
Basic knowledge of English
Your Benefits:
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
💰Competitive remuneration package
❤️Private health insurance plan
🏠Hybrid working model
💯Opportunity to work alongside people who are always eager to mentor
📖Funded training & development opportunities
🥪Catering food services
Περιγραφή Εταιρείας
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.
Παρόμοιες Θέσεις
technical support consultant
ENTERSOFTONE
Αττική
Αττική
Υβριδική
Πληροφορική
Αορίστου
Πλήρης
Περιγραφή Θέσης
We are looking for a motivated Technical Support Consultant to join our dynamic and high-caliber team.
Your Role
Support the analysis, setup, and basic configuration of Electronic Data Interchange solutions
Provide 1st and 2nd level technical support to clients
Monitor processes and identify issues in data exchange flows
Handle client requests and incidents via phone, email, and remote access, acting as the first point of contact
Manage and track client cases through the CRM system, ensuring timely updates and proper status reporting
Troubleshoot basic technical issues and escalate more complex cases when needed
Participate in testing, validation, and migration processes of EDI messages and integrations
Perform basic technical implementations (e.g. agent installation) and collaborate with internal teams
Your Qualifications & Skills
Degree from a University/Technological Educational Institute (AEI/TEI/IEK) in Computer Science or a related field.
Minimum 1 year of previous experience in a similar position
Basic understanding of IT systems or business applications
Basic knowledge of SQL (e.g. simple queries, data retrieval, basic troubleshooting)
Familiarity with data exchange technologies
Good communication skills and customer-oriented mindset
Problem-solving attitude and attention to detail
Basic knowledge of English
Your Benefits:
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
💰Competitive remuneration package
❤️Private health insurance plan
🏠Hybrid working model
💯Opportunity to work alongside people who are always eager to mentor
📖Funded training & development opportunities
🥪Catering food services
Υβριδική
Πληροφορική
Αορίστου
Πλήρης
Περιγραφή Εταιρείας
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.