e-invoicing support consultant
13 Αυγ 2026 · ENTERSOFTONE
Τι θα κάνεις
- Αντιμετωπίζεις περιστατικά ως 2ου Επιπέδου Υποστήριξη, αναλύοντας, διερευνώντας και κλιμακώνοντας ζητήματα σε ομάδες Ανάπτυξης/Προϊόντος
- Αναλύεις και προτείνεις βελτιώσεις σε συστήματα και διαδικασίες με βάση τις απαιτήσεις και τους κινδύνους
- Παρακολουθείς την υγεία των πελατών
- Διαχειρίζεσαι κλιμακώσεις
- Διαχειρίζεσαι πολιτικές SLA και Ενημερώσεις Τριμηνιαίων Επιχειρηματικών Αξιολογήσεων
- Συγκεντρώνεις απαιτήσεις, αναλύεις επιχειρησιακές ανάγκες και διεξάγεις εργαστήρια διαδικασιών
- Παρέχεις υποστήριξη σε συνεργάτες μέσω email/e-ticket
- Αντιδράς σε ζητήματα συνεργατών
- Βοηθάς τους συνεργάτες με την υλοποίηση και την εκπαίδευση
- Αναλύεις και αναφέρεις δυσλειτουργίες προϊόντων
Βασικές προϋποθέσεις
- Γνώση myDATA (IAPR) με έμφαση στα Έσοδα
- Εμπειρία σε ERP software, ιδίως Softone ERP
- Ικανότητες επίλυσης προβλημάτων και ανεξάρτητης διαχείρισης τεχνικών θεμάτων
- Ικανότητες επικοινωνίας και προσανατολισμός στον πελάτη
- Διαχείριση περιστατικών, κλιμάκωση, SLA και παρακολούθηση ικανοποίησης πελατών
- Άριστη γνώση αγγλικής γλώσσας και υποστήριξη μέσω email/e-ticket
- Πληροφορική / Διοίκηση Επιχειρήσεων / Χρηματοοικονομικά / Λογιστική
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών, ιδιωτική ασφάλιση υγείας, υβριδικό μοντέλο εργασίας, ευκαιρίες για μέντορινγκ, μεταφορά με εταιρικό λεωφορείο, χρηματοδοτούμενη εκπαίδευση και ανάπτυξη, υπηρεσίες catering.
Περιγραφή Θέσης
We are looking for a motivated E-invoicing Support Consultant to join our dynamic and high-caliber team.
Your contribution to the success of the team
Respond to incidents as 2nd Level Support by analyzing, investigating, and escalating issues to the Development/Product teams
Continuously analyze and initiate system and process improvements/changes based on received requirements, while always prioritizing risks
Monitor Customer Health
Manage escalations
Manage SLA policies and Quarterly Business Reviews
Collect requirements, analyze business needs, and execute process workshops
Provide partner support via email/e-ticket
Respond to partner issues
Assist partners with implementation and training
Analyze and report product malfunctions
Your Qualifications & Competencies
Bachelor’s Degree in Computer Science, Business Administration, Finance, Accounting or relevant field
Desired previous work experience as an ERP / Support Consultant in accounting applications
Very good knowledge of myDATA (IAPR) - especially on Revenues
Very good knowledge of ERP software, especially knowledge of Softone ERP will be considered as a strong asset
Excellent communication and interpersonal skills
Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
Excellent customer – oriented skills
Very good command of English language
Nice to have
Experience with Freshdesk or similar ticketing systems
Your Benefits:
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
💰Competitive remuneration package
❤️Private health insurance plan
🏠Hybrid working model
💯Opportunity to work alongside people who are always eager to mentor
🚍Transportation with company’s bus from central stations
📖 Funded training & development opportunities
🥪Catering food services
Περιγραφή Εταιρείας
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.
Περιγραφή Εταιρείας
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.