retail technical support consultant

We are looking for a Retail Technical Support to join our high caliber team.

Your contribution to the success of the team

• Act as a contact to new and existing customers and resellers, answering questions ranging from support to setup, handling objections, provide advice and keeping them engaged in the process

• Advocate for customers by capturing and sharing feature requests and other feedback

• Demo or troubleshoot features through scheduled calls or video meetings

• Collaborate with the engineering and product teams on technical and operational aspects

• Perform training sessions for new and existing customers and partners

• Test and evaluate new hardware and POS devices

Your Qualifications & Competencies

• 3+ years of experience retail company

• Good knowledge of retail business

• Good knowledge of retail hardware (ECR and EFT)

• Very good knowledge of Windows and Android setup and configuration

• Excellent communication, negotiation and interpersonal skills

• Able to prioritize and multitask

• Passionate and eager to learn

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance plan

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

🚍Transportation with company’s bus from central stations

📖 Funded training & development opportunities

🥪Catering food services