groups & events coordinator - semiramis

The Groups & Events Coordinator should provide administrative support to the Sales Team, dealing all matters in a professional, efficient and timely manner to maximize team revenues and promote quality service through daily communication and coordination with other departments.

 Key Responsibilities:

• Communicate & liaise with customers and e-mail.

• Handle all incoming inquiries from clients via phone, email and other communication channels, ensuring prompt and professional responses

• Confirm bookings, manage cancellations and process modifications to reservations

• Conduct site inspection of the hotel

• Maintain client contact database in Delphi

• Administrative support to Groups & Events team

• Input Rooming lists in Opera PMS, monitor daily changes and final group pick up

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.  Disseminate sales-related information to other departments as appropriate.

Requirements:

• Degree in Hotel Management/Tourism and /or Business Administration

• 1 year of experience, ideally gained in reservations or catering sales team of a 5* Hotel

• Languages: Fluent in both Greek and English (written & spoken)

• Fully computer literate and especially  with  Outlook, Word, Excel & Sales and Catering Programs (Opera, Delphi)

• Communication and presentation skills with the ability to build strong long-term client relationships

• Customer Service: Strong interpersonal and customer service skills, with a passion for providing an exceptional guest experience

• Problem-Solving: Ability to handle guest enquiries, concerns and issues with a calm and professional approach

• Good organizational skills

• Team player and results orientated