The Front Desk Shift Leader is responsible for managing his/her shift and guide the Front Desk Agents. Their main focus is to ensure that guests receive a highly personalized experience, which aligns with the hotel's brand, providing an exceptional guest experience.

Key Responsibilities:

• Collaborates with the Front Desk Supervisor to evaluate Front Desk Agents' performance.

• Participates actively in training programs to enhance personal and team growth.

• Maintains high standards of behavior, appearance, and professionalism at all times.

• Greets all guests in a friendly, courteous, and respectful manner.

• Addresses guest complaints in a prompt and appropriate manner to ensure guest satisfaction.

• Manages check-ins, check-outs, and reservations, ensuring proper guest room satisfaction to meet the guest preferences.

• Works closely with various departments to fulfill guest needs and requests, ensuring smooth operations across the hotel.

• Takes on additional duties as assigned by the Front Desk Supervisor, contributing to the efficient operation of the Front Desk.

• Ensures a high level of customer service is maintained, upholding the hotel's values and standards

• Performing other related duties as required by the hotel.

Requirements

• BA in Hospitality and Tourism Management or relevant studies.

• Excellent knowledge of the Greek and the English language – knowledge of any other language would be considered an asset.

• Excellent knowledge of Opera PMS.

• 2 years minimum experience as a Front Desk Shift Leader in a 4 or 5* Luxury Hotel

Company offers:

• Fixed Term Contract (season 2026)

• Career development opportunities

• Excellent working environment.

• Accommodation and meals on all working days.

• Transportation from/to staff houses.